Frequently Asked Questions

Kilimo Incubators Ltd is East Africa's leading supplier of poultry farming equipment, egg incubators, day-old chicks, and complete poultry solutions. We serve farmers across Kenya, Tanzania, Uganda, Rwanda, and Burundi with quality products and expert support.

Our main office and showroom are located in Nairobi, Kenya. We have distribution centers across East Africa to serve poultry farmers with quick delivery of equipment and chicks.

We are open Monday to Friday from 8:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 4:00 PM. We are closed on Sundays and public holidays. Our technical support hotline is available for emergencies.

Yes, we serve poultry farmers across East Africa including Tanzania, Uganda, Rwanda, and Burundi. We provide international shipping for incubators and equipment, and day-old chicks can be arranged with proper logistics planning.

Yes, we provide comprehensive training programs for poultry farmers covering incubator operation, brooding management, feed formulation, disease prevention, and farm management. Contact us to schedule training sessions.

We offer a wide range of automatic egg incubators from 48 eggs to over 10,000 eggs capacity. Our incubators feature digital temperature control, automatic egg turning, humidity control, and high hatch rates of 85-95%.

Our quality incubators achieve hatch rates of 85-95% when operated correctly with fertile eggs. We provide detailed operation manuals and training to help you achieve optimal results.

Yes, all our incubators come with a minimum 1-year warranty covering manufacturing defects. Extended warranty options are available. We also provide spare parts and technical support.

Absolutely! We offer live demonstrations of our incubators at our showroom. You can see the machines in operation, learn about features, and get hands-on training before making a purchase.

Yes, for commercial incubators (1,000+ eggs), our technicians provide on-site installation, setup, and training. We ensure your equipment is properly installed and operational before leaving your farm.

We supply complete poultry farming equipment including chicken cages, brooders, feeders, drinkers, ventilation fans, cooling pads, lighting systems, egg trays, and poultry processing equipment.

Yes, we provide high-quality battery cage systems for laying hens in various configurations - A-type and H-type cages. Our cages are durable, easy to clean, and designed for optimal egg production.

We offer infrared brooders, gas brooders, and electric heating plates for day-old chicks. Our team can recommend the best brooding solution based on your flock size and available power sources.

Yes, we provide poultry house design and construction services. We design layer houses, broiler houses, and breeder houses with proper ventilation, lighting, and equipment layout for maximum productivity.

Yes, we supply quality day-old chicks including broilers (Ross 308, Cobb 500), layers (ISA Brown, Lohmann Brown), and improved Kienyeji chicks. All chicks are vaccinated and certified healthy.

Day-old chicks should be ordered at least 2-3 weeks in advance. Contact our sales team with your requirements, and we will schedule delivery when chicks are available. Minimum order quantities apply.

Yes, we supply point-of-lay (POL) pullets that are 16-18 weeks old and ready to start laying. These are vaccinated and raised under professional management for immediate egg production.

For beginners, we recommend improved Kienyeji chicks for hardiness, or ISA Brown layers for reliable egg production. For meat production, Ross 308 broilers are excellent for fast growth.

Yes, we supply complete poultry feeds including chick mash, grower mash, layer mash, and broiler finisher. We stock quality brands and can arrange bulk orders for commercial farms.

Layers require layer mash or pellets with 16-18% protein and high calcium (3.5-4%) for eggshell formation. We provide layer feed formulated for optimal egg production and hen health.

Yes, our nutritionists can help you formulate cost-effective feed rations using locally available ingredients. We also sell feed additives, premixes, and nutritional supplements.

Layer hens consume approximately 100-120g of feed per day. Broilers eat more as they grow, averaging 3.5-4kg total feed to reach market weight (1.5-2kg) in 6-7 weeks.

Standard delivery takes 1-3 business days within Nairobi and 3-5 days to other parts of Kenya. Day-old chicks require special express delivery and are typically delivered within 24-48 hours of hatching.

Day-old chicks are transported in specially designed chick boxes with proper ventilation and temperature control. We use climate-controlled vehicles for long-distance transport to ensure chick survival.

Yes, we ship incubators and equipment to Tanzania, Uganda, Rwanda, and Burundi. Day-old chicks can be exported with proper health certificates and import permits arranged by the buyer.

Delivery is free for equipment orders over KSh 20,000 within Nairobi. For other locations, delivery charges apply based on distance. Day-old chick delivery has special rates due to urgent handling requirements.

We accept bank transfers, M-Pesa, credit/debit cards, and cash payments. For large equipment orders, we accept LPOs from approved corporate clients and government institutions.

Yes, we partner with agricultural finance institutions to provide asset financing for incubators and poultry equipment. Farmers can pay in installments over 6-12 months. Contact us for financing options.

Yes, we offer discounts for bulk purchases of chicks, feed, and equipment. Commercial farmers and cooperatives enjoy special wholesale pricing. Contact our sales team for a quotation.

Our incubator prices range from KSh 15,000 for small 48-egg units to KSh 500,000+ for commercial 10,000+ egg capacity units. Contact us for current pricing and available models.

Our incubators come with 1-2 year warranties depending on the model. Warranty covers manufacturing defects and electrical components. Motors and fans have separate warranty periods.

Yes, we provide 24/7 technical support via phone and WhatsApp. Our technicians can troubleshoot issues remotely or visit your farm for complex problems. We also offer annual maintenance contracts.

Contact our support team with your purchase receipt and issue description. For valid warranty claims, we repair or replace the equipment at no cost. Warranty does not cover damage from misuse or power surges.

Yes, we stock spare parts for all incubators and equipment we sell including heating elements, fans, motors, controllers, and sensors. Most parts are available for immediate purchase.

Yes, our technicians can repair most brands of incubators even if not purchased from us. We charge a diagnostic fee and provide a quotation before repairs. Genuine spare parts are used for all repairs.