Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information.
Introduction
At Kilimo Incubators Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our poultry farming products and services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register an account on our website
- Place an order for incubators, poultry equipment, or day-old chicks
- Subscribe to our poultry farming newsletter
- Contact our technical support or sales team
- Participate in poultry farming training programs
- Request farm consultation services
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages you visit and time spent on pages
- Products viewed and interest in poultry equipment
Payment Information
We collect payment information when you make purchases, but we do not store credit card details. All payments are processed through secure third-party payment processors including M-Pesa and bank transfers.
How We Use Your Information
Order Processing
Process your orders for incubators, chicks, feed, and equipment. Manage deliveries and provide customer support.
Training Programs
Coordinate poultry farming training sessions and send educational materials about best practices.
Marketing Communications
Send promotional offers on chicks, feed, and equipment. Share poultry farming tips (with your consent).
Security & Fraud Prevention
Protect against fraudulent transactions and ensure the security of our platform.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
| Third Party | Purpose | Information Shared |
|---|---|---|
| Delivery Partners | Equipment and chick delivery | Name, address, contact information |
| Payment Processors | Payment processing | Payment information (encrypted) |
| Service Providers | Website maintenance | Technical data (anonymized) |
| Legal Authorities | Legal compliance | As required by law |
Data Security
SSL Encryption
All data transmitted between your browser and our servers is encrypted using SSL technology.
Secure Storage
Your personal information is stored on secure servers with restricted access.
Access Control
Strict access controls ensure only authorized personnel can access your data.
Your Rights
Right to Access
You can request a copy of the personal information we hold about you.
Right to Correction
You can request corrections to inaccurate personal information.
Right to Deletion
You can request deletion of your personal information in certain circumstances.
Right to Object
You can object to certain types of processing of your personal information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Website functionality and security | Session |
| Analytics Cookies | Website usage analysis | 2 years |
| Preference Cookies | Remember your settings | 1 year |
| Marketing Cookies | Personalized advertising | 90 days |
Cookie Preferences
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Contact Information
If you have any questions about this Privacy Policy, please contact us:
privacy@kilimoincubators.co.ke
Phone
+254 700 000000
Address
Nairobi, Kenya
Response Time
Within 48 hours
Policy Updates
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Effective Date: April 15, 2026
This Privacy Policy describes our current policies and practices regarding personal information.