Returns & Refunds Policy
Our Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your machinery, we'll do everything we can to make it right. Please read our policy carefully.
Eligible for Return
- Defective machinery
- Wrong item delivered
- Damaged during shipping
- Major functional issues
Not Eligible for Return
- Customer buyer's remorse
- Minor cosmetic issues
- Improper use or installation
- Customized machinery
Return Process
1
Contact Support
Reach out within 7 days of delivery
2
Get Approval
We'll verify the issue and approve return
3
Schedule Pickup
We arrange machinery collection
4
Receive Refund
Refund processed within 14 days
Refund Details
| Refund Type | Processing Time | Conditions |
|---|---|---|
| Full Refund | 7-14 business days | Defective or wrong item |
| Partial Refund | 5-10 business days | Minor issues or repairs |
| Store Credit | Immediate | Customer preference |
Important Notes
- Return requests must be made within 7 days of delivery
- Machinery must be in original condition with all accessories
- Refunds exclude original shipping costs
- Customized or specially ordered items cannot be returned
- Contact us for warranty claims beyond 7 days
Need help with a return?
Contact Support Team